First Cut - Total Cutting Solutions
First Cut - Total Cutting Solutions
  Thank you for taking the time to participate in this Survey. Once you have completed all the questions, please click on the Submit button at the bottom of the page. Your responses are treated as strictly confidential information.

This Survey uses a 5 point Likert scale, with 1 being Very Dissatisfied & 5 being Very Satisfied. Please answer each question in an honest manner and according to your experience and observations of First Cut's performance, in serving you or your company.

Sales Enquiry to Order: 1 2 3 4 5
Response time to equipment enquiry
Sales representative product knowledge & professionalism
Updating status on order
Equipment pricing
Equipment / Consumable delivery
Regular interaction with Sales Representatives
Regular communication from First Cut regarding products & specials
Delivery: 1 2 3 4 5
Timeous delivery
Professionalism of staff
Product handover
Parts Enquiry to Order: 1 2 3 4 5
Response time to parts enquiry
Parts availability
Parts pricing
Delivery time
Professionalism / knowledge of staff
Equipment quality
Updating status on delays
Service Enquiry to Order: 1 2 3 4 5
Response time to breakdown call
Response time of mechanic / technician to site
Equipment reliability
Updating status on repairs
Quality of repairs
Skill of mechanic / technician
Social Media Marketing: Yes No
Would you use Facebook / Twitter for interactions with First Cut?
Have you recently (within the past 3 months) visited the website at
Have you recently read about First Cut in the print media (newspapers, magaines, newsletters)?
Have you recently read about First Cut in on-line media (e-newsletters, google, industry websites)?
Interested in:
Capital Equipment Consumables
General Cutting Bandsaw Blades
Sheet Metal Processing Circular Saw Blades
Structural Fabrication Magnets
Timber Processing Precision Engineering Tools
Tube Processing Small Saws and Frames
    Hand Tools
  First Cut - Total Cutting Solutions
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